Service Matters: Poor Customer Service Baked in Telluride

     Service is very important in any business. Sometimes service will make or break whether or not you return to an establishment. Yesterday for my son and I the service at a restaurant in Telluride Colorado was so poor that we will never return.

     We decided to spend a day in Telluride Colorado. We would have had lunch in Mountain Village but several people told us to try Baked in Telluride. So we decided to give them a try. We had been there many years before and the food was horrible but things have changed and well I will always give a business a second chance.

    This restaurnt is a counter service establishment. So when you enter, to the left is where you place an order, to the right are talbes as well as tables outside. We saw the counter and other people standing an waiting. The man behind the counter was wating on a customer and he was not smiling at all. After that customer left I asked another person waiting and he said he was waring for his pizza so we went up to the counter. The employee was not looking our direction but when he did he came over to the register and asked what he could get for us in a monetone voice. It was as if he was irritated that we were there. The menu read that the pizza crust is sourdough and I just asked if that was the only dough they had. He said it was. I just chuckled and said I don't like sourdough but I'd give it a try. We ordered a pizza and drinks. He never stated that you get your own drinks and the drink station is sort of behind the service counter so we were not sure. I asked and he said yes in an irritated tone.

     The service that he gave us was not why we will never return though. There was an elderly man in the restuarant, this man had bagged up some cookies he was going to purchase and he placed them on a counter across from the register. There were several people in the area waiting for their food. The cashier said in yet again his irritated voice "can I help you?" the man did not reply so the cashier asked if he could help him again. The man obviously did not hear him because he was not looking at him and then turned to make a phone call. The man was caling to find out if he needed to get anything else. In the mean time though the man behind the counter said loud enough that I heard it "he must be hard of hearing."  That remark was rude and uncalled for.

     We stood waiting for our pizza for 15 minutes which was fine.  But we also had that amount of time to watch the man behind the counter treat many more customers hateful....and he never smiled one time.

     The other cashier was not much better. She did not smile either. The attitude of these workers and just the atmosphere made me feel like they think they are too good for the people they serve.

     The man who cooked and gave us our pizza however was nice and the food was very tasty. But we will never return because of the customer service that we and others recieved. The atmosphere in the extablishemnt is also cold an unwelcoming.

     Service does matter, even if a product is good, poor attitude and service will turn people away.